Who qualifies for the Mobile Meals home-delivered meal service?
Our service is for people of all ages and economic levels. We serve people who may be homebound, have limited mobility, have a medical condition, be recovering from surgery or injury, or those unable to cook, shop, or maintain a healthy diet.
What type of medical need qualifies?
Any medical need that leaves a patient homebound, requires assistance with daily activities, or otherwise threatens nutritional wellbeing qualifies someone to receive home-delivered meals. Common conditions include—but are not limited to—surgery recovery, diabetes, mobility issues, paralysis, anxiety, depression, mental illness, and kidney disease.
Is a physician’s prescription required?
Mobile Meals does not require a prescription. Our staff will notify your physician’s office that you have signed up for Mobile Meals.
Is there a cost for home-delivered meals?
Yes, Mobile Meals charges for its meals. In many cases, insurance programs such as CareStar’s Waiver program, Passport, Buckeye, and Aetna cover the cost for service. Our staff will help determine whether or not you qualify for those or other programs. Private-pay clients receive a formula-based charge that factors in their income and living expenses. Your case manager can help verify your insurance eligibility.
Isn’t Mobile Meals just for Senior Citizens?
No. We’ve served clients ranging in age from three years old to 105. Service is provided for anyone with a medical need, regardless of age.
I don’t qualify for government assistance. How much will the home-delivered meal service cost me?
We determine each private-pay client’s cost separately using a sliding-scale that factors in their income and living expenses. A representative will be happy to quote you a fee over the phone.
Do you accept food stamps from Supplemental Nutrition Assistance Program (SNAP)?
Yes. Mobile Meals does accept SNAP food stamps and Electronic Benefits Transfer as forms of payment for home-delivered meals.
Can I specify to my caseworker that I want Mobile Meals as my home-delivered meals provider?
Absolutely, simply inform your case manager that you choose Mobile Meals as your provider.
Can I choose my meals?
We offer a menu to daily clients on non-restrictive diets. Daily clients can choose from four entrée options each day. Clients receiving once-weekly diets will soon have menu options as well.
Can Mobile Meals handle special diets?
Yes, we accommodate diabetic, soft, puréed or mechanical soft, and renal diets. All of our diets include low-fat, low-cholesterol, and low-sodium foods.
We currently do not offer gluten-free, vegetarian, or vegan diet plans.
Are your meals delivered hot?
No. Lunches consist of freshly made sandwiches and salads that are ready to eat. Dinner entrées are fully cooked, but they require reheating in a microwave before eating.
What is your meal-delivery area?
Mobile Meals serves all of Lucas County, the northern tier of Wood County (i.e., Perrysburg, Perrysburg Township, Northwood, Walbridge, Millbury), and some areas in Michigan.
How do I sign up for home-delivered meal service?
Am I locked into a contract with Mobile Meals?
Mobile Meals requires private-pay clients to agree to an initial minimum two-week service period, paid for in advance. After two weeks clients can continue the service as long as they need, or cancel at any time.
After signing up, how soon can I begin receiving meals?
After completing the sign-up process, daily meal deliveries can begin as quickly as one or two business days. Weekly deliveries can begin within one to two weeks.
Are meals delivered every day?
Mobile Meals clients can choose between receiving daily or weekly delivery. Daily deliveries are made Monday through Friday. Weekly deliveries are scheduled for the same day each week (i.e., full week’s meals delivered every Tuesday).
Do you provide meals on weekends and holiday?
Yes. Clients have the option of receiving food for the weekend. Daily-delivery clients receive meals for Saturday and Sunday on Friday. Likewise, holiday meals are included in a delivery prior to the actual holiday.
What happens if I am not home to receive my delivery?
Insurance regulations require Mobile Meals to obtain signatures of receipt from clients whose meals are covered by Passport, CareStar Waiver, Buckeye, or Aetna. Without an authorized signature, insurance guidelines prevent us from leaving your meals. We encourage clients to call our office well in advance to stop delivery for those days on which they cannot be home to accept delivery.
Private-pay clients may designate alternative delivery instructions (i.e., a cooler on the back porch, a neighbor’s house) in the event they are not home when we deliver.
What time are meals delivered?
For clients that receive daily meals, we deliver weekdays between 10:00 am and 2:00 pm. Once you are established on a route, your daily delivery time should be fairly consistent.
Clients who opt for weekly deliveries can expect delivery on the same day each week (Monday through Thursday) between 9:00 AM and 4:00 PM. Again, once your delivery is established, the window of delivery will be much narrower.
Of course, extreme weather conditions could possibly delay deliveries.